22. Retailers Obligations

Female Announcer:  And now it's time for the Americans with Disabilities Act updates, brought to you by the New England ADA Center. The center is located in Boston at the Institute for Human Centered Design across from TD Garden.  If you have questions about the ADA, call 1-800-949-4232 or visit their website NewEnglandADA.org.

Oce: Hi, I’m Oce from the New England ADA Center. I'm going to talk to you about shopping and the ADA.

The ADA says that people with disabilities need to have the same shopping experience as those without disabilities. How can retailers make this happen? For retailers who rely on satisfied customers, here are seven tips for accommodating customers with disabilities.

  1. Provide accessible parking and an accessible route from the parking lot to the store.
  2. Check the pathways throughout the store to see if they are clear and 32 inches wide.
  3. Provide at least one or more accessible checkout counter.
  4. Help customers retrieve items.
  5. For customers with difficulty waiting in line, save a place for them.
  6. For customers with a hearing loss, consider text messaging or writing any discount or sale prices.
  7. Remember service dogs go wherever the customer goes.

In summary the Americans with Disabilities Act requires shopping centers to provide goods to people with disabilities and equal basis with the rest of the public.

Female Announcer:  If you have questions about this or any topic related to the ADA call 1-800-949-4232 or visit the New England ADA Center website at NewEnglandADA.org.