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New England ADA, a project of IHCD
Providing guidance on the Americans with Disabilities Act (ADA)

Do you have an ADA question?

Call 800-949-4232 or submit an ADA question.

ADA. United States Department of Justice Civil Rights Division.
The ADA requires captioning and audio description

in a movie theatre near you…

Read all about it

Facing addiction in America
Addiction is a chronic illness like heart disease

People in recovery have rights too!

Learn more

ADA Architectural Accessibility Laws Course
New Architectural Accessibility Laws Web Course!

Free and available 24/7

Learn more about the web course

ADA National Network
The Americans with Disabilities Act National Network

The New England ADA Center is a proud member of the ADA National Network

See new ADA fact sheets on our website

Submit an ADA Question

All questions are confidential

Call:1-800-949-4232 (voice/TTY)

Or, fill out the form and a staff member will contact you.

shower icon
An architect is installing a Transfer Type accessible shower. Is there a maximum height specified for the vertical bar that attaches to the spray nozzle?
museum icon
A disability coordinator at a museum has received requests to provide wheelchairs and wheelchair pushers. The museum is concerned about liability issues. What does ADA require?
cat icon
I have an emotional support animal. Where do I register it as a service animal?
hotel icon
A town has a warming shelter for homeless people that isn’t accessible. For people who need a physically accessible shelter, the town provides them with a hotel voucher. Can the town have different eligibility requirements for people who use the warming shelter vs. people who use the hotel voucher?
party hat
Can the company holiday party be held in an inaccessible location?

Submit an ADA Question

All questions are confidential

Call:1-800-949-4232 (voice/TTY)

Or, fill out the form and a staff member will contact you.

staff only sign
Does the staff toilet room in a workplace have to be accessible?
web icon
I own a business that our customers can connect to via our website. Does the website have to be accessible? A third party vendor manages some of the services offered on our website. Are we responsible for making sure those services are accessible?
cancer ribbon
I have cancer. Is this a disability under the ADA?
hotel icon
A town has a warming shelter for homeless people that isn’t accessible. For people who need a physically accessible shelter, the town provides them with a hotel voucher. Can the town have different eligibility requirements for people who use the warming shelter vs. people who use the hotel voucher?
marijuana leaf
I was fired from my job because I tested positive for marijuana. I have a prescription for marijuana to help manage pain related to my MS. Can my employer fire me?

Submit an ADA Question

All questions are confidential

Call:1-800-949-4232 (voice/TTY)

Or, fill out the form and a staff member will contact you.

If a single user toilet room is added to a second story of a building that does not require vertical access e.g. an elevator, does the single user toilet room toilet need to be made accessible?
icon of guide dog
A hotel room is occupied by a guest with a service animal. The hotel guest provides a mat for the animal to urinate on in the room. The mat has been allowed to overflow. The hotel manager wants to know if the hotel can do anything about the situation.
icon for medecine
I have diabetes. Is this a disability under the ADA?
hotel icon
A town has a warming shelter for homeless people that isn’t accessible. For people who need a physically accessible shelter, the town provides them with a hotel voucher. Can the town have different eligibility requirements for people who use the warming shelter vs. people who use the hotel voucher?
symbol of transgender
Are people who consider themselves transgender covered by the ADA?



























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