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New England ADA Center
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"The Changing Reality of Disability in America: 2020"

The documentary highlights stories
of those often left behind.

Video and report.

Image of coronavirus with overprinted text label
Guidance on the ADA and COVID-19

Read how the ADA relates to programs and services during the pandemic.

What you should know.

Data on Disability
Research Reports

Read our data on disability and the challenges to implementing the ADA in New England.

Read our research reports.

President George H. W. Bush signing the ADA into law
Addiction, Recovery and the ADA

People with addiction to alcohol and in recovery from opioids and other drugs are people with disabilities too!

Learn about your rights!

ADA Web Courses at learn.newenglandada.org
Free ADA Web Courses

Increase your knowledge of the Americans with Disabilities Act 24/7

Sign up for Free Web Courses.

ADA Title II Action Guide for State and Local Governments. ADAActionGuide.org
Title II Action Guide Now Online!

Read and understand the ADA Title II requirements to know what is important.

Take Action Now.

ADA Checklist

Use the checklist to ensure access to programs, goods, and services.

View the ADA Checklist.

Submit an ADA Question

All questions are confidential

Call:1-800-949-4232 (voice/TTY)

Or, fill out the form and a staff member will contact you.

icon of an elevator
An architect is designing a two story factory, 50,000 sq feet per story. Is an elevator required?
guide dog icon
Do taxi drivers have to pick up people with disabilities who use service animals?
COVID-19
I am a person with a disability and can’t wear a mask. I thought the governor’s proclamation requiring a mask exempted me from the facemask requirement, but I am not being allowed to shop. What can I do?
COVID-19
Our town hall is open and requires everyone to wear a face mask. We recently had a person who said he has a disability and therefore can’t wear a mask. I am concerned about the safety of our staff and other people from the public. What should we do?
party hat
Can the company holiday party be held in an inaccessible location?

Submit an ADA Question

All questions are confidential

Call:1-800-949-4232 (voice/TTY)

Or, fill out the form and a staff member will contact you.

If a single user toilet room is added to a second story of a building that does not require vertical access e.g. an elevator, does the single user toilet room toilet need to be made accessible?
museum icon
A disability coordinator at a museum has received requests to provide wheelchairs and wheelchair pushers. The museum is concerned about liability issues. What does ADA require?
COVID-19
I am a person with a disability and can’t wear a mask. I thought the governor’s proclamation requiring a mask exempted me from the facemask requirement, but I am not being allowed to shop. What can I do?
web icon
Are municipal websites required to be accessible?
COVID-19
We have an employee who uses hearing aids and has difficulty hearing people through face masks because she lip reads as well. We are considering getting her work colleagues see through face masks, or offering her our portable assistive listening device. Or, I suppose they could call her and use the phone. Are we obligated to require all employee who interact with her to use see through face masks?

Submit an ADA Question

All questions are confidential

Call:1-800-949-4232 (voice/TTY)

Or, fill out the form and a staff member will contact you.

icon of an elevator
An architect is designing a two story factory, 50,000 sq feet per story. Is an elevator required?
COVID-19
Our store's policy requires customers to wear face masks. I recently had a customer who said they have a disability and therefore can’t wear a mask. I am concerned about the safety of our staff and other customers. What should I do?
icon for medecine
I have diabetes. Is this a disability under the ADA?
hotel icon
A town has a warming shelter for homeless people that isn’t accessible. For people who need a physically accessible shelter, the town provides them with a hotel voucher. Can the town have different eligibility requirements for people who use the warming shelter vs. people who use the hotel voucher?
icon of a medecine preparation
If an employer has a zero tolerance drug policy, and an employee tests positive because they take Suboxone, a drug used to treat opioid usage, as prescribed by a doctor, can they be denied employment?



























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