Individuals have the right to file complaints against a business (Title III entities) with the Department of Justice. Complaints may be sent by e-mail or mail. Email: email@example.com
U.S. Department of Justice
Civil Rights Division
Disability Rights Section - NYAV
950 Pennsylvania Avenue, N.W.
Washington, D.C. 20530
The most important part of filing a Title III complaint whether you write a letter or use the complaint form is ensuring that you provide the Department of Justice with the following information:
Your full name, address, email, the telephone numbers where we can reach you during the day and evening, and the name of the party discriminated against (if known);
The name and address of the business, organization, institution, or person that you believe has discriminated;
A brief description of the acts of discrimination, the dates they occurred, and the names of individuals involved;
Other information that you believe necessary to support your complaint, including copies of relevant documents (not originals); and
To ensure that all necessary information is provided, an individual may use this ADA Title II complaint form (http://www.ada.gov/t2cmpfrm.htm), which can be used for any Title II or III ADA complaint. Additional advice and instructions for filing a Title III complaint can be found at: https://www.ada.gov/t3compfm.htm.
Private individuals may also bring lawsuits in which they can obtain court orders to stop discrimination. Individuals may also file complaints with the Attorney General, who is authorized to bring lawsuits in cases of general public importance or where a "pattern or practice" of discrimination is alleged. In these cases, the Attorney General may seek monetary damages and civil penalties. Civil penalties may not exceed $55,000 for a first violation or $110,000 for any subsequent violation.