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hotel service animal

Question: 

A hotel room is occupied by a guest with a service animal. The hotel guest provides a mat for the animal to urinate on in the room. The mat has been allowed to overflow. The hotel manager wants to know if the hotel can do anything about the situation.

Answer: 

The service animal has to be under the control of the handler and house broken.  It is the responsibility of the person with a disability to clean up after their service animal. If the service animal is not house broken, management does not have to allow the service animal. If the hotel has a policy on charging guest for any damage caused to hotel property, this guest can be charged for the damage to the room caused by the service animal.

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